FAQs

We offer a variety of cosmetic raw materials, nutritional supplements, and plant extracts. You can browse our catalog for specific ingredients.

Our office is located in Suzhou, China, near Shanghai.

Orders are typically processed within 1-3 business days after payment is received. However, lead time may vary depending on the order size and product availability. Generally, small orders can be fulfilled quickly, while larger orders may require additional processing time.

Our ingredients comply with international standards, and many hold certifications such as ISO, SGS, and others depending on the product. We can provide specific certification documents upon request.

Yes, we can provide various packaging options based on your specific needs, whether for small samples or bulk orders. Please contact us to discuss your packaging requirements.

The MOQ varies depending on the product, but most of our items typically start from 1kg. We support low minimum order quantity to meet customer needs;

Yes, we can supply various documents such as Certificates of Analysis (COA), Safety Data Sheets (TDS, MSDS), Origin, and other relevant certifications upon request.

Our pricing is competitive and varies by product and order size. To ensure a beneficial arrangement for both parties, please contact us for a custom quote tailored to your specific needs, whether for small or bulk orders.

We accept various payment methods, including bank transfers, credit cards, and PayPal. Full payment is required before processing your order.

– For small orders below 100kg, we offer door-to-door delivery, which typically takes 5-7 days.

– Medium orders between 100kg and 300kg are shipped via air freight, port-to-port, estimated delivery time of 8-12 days.

– Large orders over 500kg are shipped via sea freight, port-to-port, with an estimated delivery time of 25-30 days.

We handle returns on a case-by-case basis. If there are issues with the product, please contact us immediately for assistance.

We have a thorough quality control process, including testing and certification to ensure all products meet international standards.

In case of delays, contact our logistics team for an update. We work with reliable couriers to ensure timely delivery.

Yes, once your order is dispatched, we will provide tracking information so you can monitor its progress.

Yes, our team can assist with technical questions regarding the use and formulation of our ingredients.

Orders can be placed through our sales team by email, message or phone, or via our website’s order form.

For the first order, we will need your company details, delivery address, and product specifications and quantity you requires.

Yes, you can request samples to test our products before committing to a larger order.

While we don’t offer custom formulations, our team is available to provide guidance on using our ingredients in your formulations.

Our website offers detailed product descriptions. You can also reach out to our team for products catalog and personalized recommendations.